Pro Customer Service/Sales

The Home Depot; Oak Ridge (TN); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading home improvement retailer is hiring for a full-time position on the Pro Customer Service/Sales Team in Oak Ridge, TN. The role focuses on providing exceptional service to professional customers, facilitating order fulfillment, and driving sales through expert recommendations. Team members will engage directly with contractors and commercial clients, maintaining high standards of service and safety while achieving sales goals. Ideal candidates will have strong customer service skills and product knowledge.

Qualifications

• Strong customer service skills, capable of building professional relationships.
• Ability to meet monthly sales goals and improve store metrics.
• Knowledge of delivery solutions and inventory management.

Responsibilities

• Assist Pro customers at the Pro Desk and manage deliveries.
• Collaborate with team members to maintain a clean and organized environment.
• Monitor inventory and execute sales initiatives.

Skills

Customer service

Sales techniques

Product knowledge

Bilingual communications

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services