Pro Customer Service/Sales

The Home Depot; Dawsonville (GA); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading retail company is seeking dedicated individuals for the Pro Customer Service/Sales Team in Dawsonville, GA. In this full-time position, team members support contractors and commercial clients, delivering exceptional service and meeting sales metrics. Responsibilities include managing customer interactions, inventory, and product recommendations. Ideal candidates should have a passion for customer service and the ability to thrive in a team environment. Bilingual skills may be preferred to enhance communication with diverse customers.

Qualifications

• Experience in customer service roles highly preferred.
• Ability to meet sales goals and metrics.
• Strong communication skills essential.

Responsibilities

• Assist customers at the Pro Desk and manage deliveries.
• Provide product recommendations and support order fulfillment.
• Collaborate with team members to maintain inventory and store goals.

Skills

Product knowledge

Excellent customer service

Sales skills

Bilingual communication skills

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

• Other
• Industries: Consumer Services