Pro Customer Service/Sales

The Home Depot; High Point (NC); On-site; USD 38,000 - 50,000; Full time

Job summary

A leader in home improvement is looking for a Pro Customer Service Sales Specialist in High Point, NC. This role focuses on delivering exceptional service to professional customers, maintaining strong relationships, and driving sales through expert product knowledge and tailored recommendations. The successful candidate will work closely with their team to meet sales goals and uphold high standards of service. Bilingual skills are preferred. This full-time position offers opportunities to make a significant impact in supporting Pro customer needs.

Qualifications

• Experience in customer service or sales roles.
• Ability to build and maintain professional relationships.
• Proficiency in product recommendations and sales strategies.

Responsibilities

• Assist Pro customers with their order and product needs.
• Meet monthly sales goals and metrics.
• Monitor inventory and execute sales initiatives.
• Collaborate with team members to ensure customer satisfaction.

Skills

Product knowledge

Sales proficiency

Customer service

Bilingual communication

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Consumer Services

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