Pro Customer Service/Sales

The Home Depot; Freehold (NJ); On-site; USD 40,000 - 50,000; Full time

Job summary

A consumer services company located in Freehold, NJ is seeking a Pro Customer Service Sales Specialist. This role is focused on delivering excellent service to professional customers, such as contractors and commercial clients. Responsibilities include assisting customers with orders, providing product knowledge, and meeting sales targets. Successful candidates will demonstrate strong sales skills, a commitment to customer satisfaction, and the ability to collaborate effectively in a team environment.

Qualifications

• Experience in customer service or sales is preferred.
• Ability to build and maintain professional relationships.
• Comfortable assisting customers and driving sales.

Responsibilities

• Deliver exceptional service to professional customers.
• Meet monthly sales goals and store metrics.
• Collaborate with team members to resolve issues.

Skills

Customer service

Sales skills

Product knowledge

Bilingual communication

Job description

Pro Customer Service Sales – The Home Depot

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The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services

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