Pro Customer Service/Sales

The Home Depot

Asheville (NC)

On-site

USD 32,000 - 43,000

Full time

14 days+

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Job summary

A leading home improvement retailer in Asheville, NC, seeks a Customer Service Sales Specialist to enhance the experience for professional customers, including contractors and property owners. In this full-time role, you will assist at the Pro Desk, manage deliveries, and offer specialized product knowledge. Building professional relationships and driving sales by meeting monthly goals will be essential for your success. Collaborative teamwork and maintaining a safe, organized environment are key aspects of this position.

Qualifications

Strong product knowledge for professional customer needs.
Sales goal orientation with a focus on customer service.
Ability to build and maintain professional relationships.
Provide product recommendations and loyalty program guidance to Pro customers.

Responsibilities

Assist at the Pro Desk and manage deliveries.
Monitor inventory and execute sales initiatives.
Provide tailored recommendations based on project needs.
Promote Home Depot advantages through knowledgeable service.

Skills

Bilingual communications

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level