Pro Customer Service/Sales

The Home Depot; Carol Stream (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

A leading home improvement retailer is looking for a Pro Customer Service Sales representative in Carol Stream, IL. This full-time role focuses on enhancing the experience for professional customers, including contractors and property owners, through expert service and tailored recommendations. Responsibilities include assisting at the Pro Desk, managing deliveries, and meeting sales goals. Ideal candidates will possess strong product knowledge and excellent communication skills. This opportunity aims to promote a positive customer journey and succeed in various sales initiatives.

Qualifications

• Experience in customer service or sales roles.
• Ability to communicate effectively with a diverse clientele.
• Proficiency in product recommendations tailored to customer needs.

Responsibilities

• Assist professional customers with order fulfillment and product recommendations.
• Manage deliveries and ensure project success for Pro customers.
• Monitor inventory and execute sales initiatives.
• Collaborate to maintain a clean, organized, and safe store environment.
• Monitor inventory and support sales initiatives.

Skills

Product knowledge

Bilingual communication

Customer relationship management

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services

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