Pro Customer Service/Sales

The Home Depot; Winchester (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer located in Winchester, VA, is seeking a Pro Customer Service Sales specialist. This role involves delivering exceptional service to professional customers, assisting with order fulfillment, product recommendations, and building relationships with contractors and property owners. Candidates should be driven to meet sales goals while maintaining a clean and organized workspace. Strong customer service skills and product knowledge are essential; bilingual abilities may be preferred at certain locations.

Qualifications

• Experience in customer service or sales is preferred.
• Ability to maintain professional relationships with customers.
• Capable of meeting sales goals and metrics.

Responsibilities

• Assist at the Pro Desk and provide tailored recommendations.
• Build and maintain relationships with Pro customers.
• Monitor inventory and execute sales initiatives.

Skills

Bilingual communication skills

Product knowledge

Customer service

Sales drive

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services

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