Pro Customer Service/Sales

The Home Depot; Kannapolis (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative in Kannapolis, NC. This role focuses on delivering exceptional service to professional customers, including contractors and property owners. Team members will utilize their product knowledge and sales techniques to drive store sales and build professional relationships. Ideal candidates should possess strong customer service skills and may benefit from bilingual communication abilities. This full-time position is key to supporting the Pro customer journey.

Qualifications

• Experience with customer service and sales techniques.
• Ability to build and maintain professional relationships.
• Proficiency in product recommendations and knowledge.

Responsibilities

• Deliver exceptional service to professional customers.
• Meet monthly sales goals through effective customer engagement.
• Collaborate with team members to maintain operational standards.

Skills

Product knowledge

Customer service

Sales techniques

Bilingual communication

Job description

Pro Customer Service Sales – The Home Depot

Location: Kannapolis, NC

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industry

Consumer Services

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