Pro Customer Service/Sales

The Home Depot; Vacaville (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales associate in Vacaville, California. This role involves supporting professional customers, boosting sales through product knowledge, and maintaining a safe environment. Ideal candidates should possess strong customer service and sales skills, and the ability to work collaboratively within a team. Responsibilities include assisting at the Pro Desk, managing deliveries, and providing expert product recommendations. The position offers full-time opportunities and aims to elevate customer satisfaction.

Qualifications

• Strong customer service skills to assist professional customers.
• Ability to drive sales and meet monthly goals.
• Experience working in a team-oriented environment.

Responsibilities

• Assist Pro customers at the Pro Desk and manage order fulfillment.
• Provide tailored product recommendations based on project needs.
• Collaborate with team members to maintain a clean and organized workspace.

Skills

Bilingual communication skills

Sales knowledge

Customer service

Product knowledge

Job description

Pro Customer Service Sales

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

• Not Applicable

Employment Type

• Full-time

Job Function

• Other

Industry

• Consumer Services

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