Pro Customer Service/Sales

The Home Depot; Augusta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative in Augusta, Georgia. The role involves providing exceptional service to professional customers, driving sales, and meeting sales goals through expert product knowledge. Responsibilities also include assisting at the Pro Desk, loading materials, and managing deliveries. Ideal candidates may possess bilingual communication skills to cater to diverse client needs. This full-time position emphasizes collaboration and maintaining high standards of customer service.

Responsibilities

• Deliver exceptional customer service to professional customers.
• Drive sales by leveraging product knowledge and loyalty programs.
• Meet monthly sales goals and other metrics.
• Assist at the Pro Desk, load materials, manage deliveries and offer specialized paint and product knowledge.

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Consumer Services

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