Pro Customer Service/Sales

The Home Depot; Garner (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking Pro Customer Service Sales team members to provide outstanding service to professional customers. This full-time position involves building relationships, driving sales through expert product knowledge, and ensuring successful order fulfillment. Team collaboration is essential to meet store goals and maintain a safe environment. Bilingual skills may be beneficial, depending on customer needs, making it a dynamic role geared toward achieving excellence in customer service.

Qualifications

• Exceptional customer service skills.
• Ability to drive sales and meet goals.
• Bilingual communication skills preferred.

Responsibilities

• Deliver exceptional service to Pro customers.
• Manage order fulfillment and deliveries.
• Provide expert product recommendations.

Job description

Pro Customer Service Sales

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

• Not Applicable

Employment Type

• Full-time

Job Function

• Other
• Industries: Consumer Services

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