Pro Customer Service/Sales

The Home Depot; Plainwell (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative in Plainwell, MI. This full-time role involves assisting professional customers with their project needs, leveraging product knowledge to drive sales and providing exceptional service. Responsibilities include managing deliveries, supporting inventory initiatives, and collaborating within the Pro team to enhance customer experience. Bilingual skills may be preferred based on customer needs. Join a dynamic team and help ensure every customer's project is successful.

Qualifications

• Proven ability to drive sales and foster customer relationships.
• Strong communication skills to assist diverse customer needs.
• Ability to work in a team-oriented and fast-paced environment.

Responsibilities

• Deliver exceptional customer service to professional clients.
• Assist customers with product recommendations and order fulfillment.
• Support sales initiatives and maintain a clean store environment.

Skills

Customer relationship management

Sales expertise

Communication skills

Product knowledge

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Consumer Services

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