Pro Customer Service/Sales

The Home Depot; Hercules (CA); On-site; USD 27,552 - 30,307; Full time

Job summary

A leading home improvement retailer is looking for team members for their Pro Customer Service/Sales Team. The role focuses on delivering exceptional service to professional customers, helping them throughout their journey from order fulfillment to expert recommendations. Candidates should possess strong sales and customer service skills, and teamwork is essential. This full-time position offers opportunities to meet sales goals while maintaining a clean and safe environment.

Qualifications

• Experience in customer service or sales is beneficial.
• Ability to build and maintain customer relationships.
• Willingness to meet sales goals and metrics.

Responsibilities

• Support Pro customers at various stages of their journey.
• Drive sales through effective communication and product recommendations.
• Collaborate with team members to maintain a safe and organized work environment.

Skills

Customer service skills

Sales expertise

Product knowledge

Bilingual communication

Job description

Base Pay Range

$20.00/hr - $22.00/hr

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industry

Consumer Services