Pro Customer Service/Sales

The Home Depot; Santa Maria (CA); On-site; USD 27,552 - 30,307; Full time

Job summary

A leading home improvement retailer in Santa Maria, California, is seeking dedicated Pro Customer Service/Sales Team members. Your role involves delivering exceptional service to professional customers, assisting with orders, managing deliveries, and ensuring project success through expert product knowledge. Collaboration and proactive sales efforts are essential in meeting store goals while maintaining high standards of customer service and safety. Bilingual skills may be preferred depending on location.

Qualifications

• Ability to build and maintain professional relationships with Pro customers.
• Proactive sales skills leveraging product knowledge.
• Excellent customer service based on unique project needs.

Responsibilities

• Drive sales by assisting customers at the Pro Desk and managing deliveries.
• Monitor inventory and execute sales initiatives.
• Collaborate to maintain a clean and safe environment.

Job description

Base pay range

$20.00/hr - $22.00/hr

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services