Pro Customer Service/Sales

The Home Depot; Pleasanton (CA); On-site; USD 28,929 - 31,684; Full time

Job summary

A leading home improvement retailer is seeking a Customer Service/Sales Specialist to join their Pro Customer Service/Sales Team. This role focuses on delivering exceptional service to professional customers, helping them with their projects through expert product recommendations and support. The ideal candidate will have strong customer service skills and contribute to driving sales by meeting goals. Responsibilities include supporting order fulfillment, managing deliveries, and collaborating with team members to provide the best experience for customers.

Qualifications

• Exceptional communication skills to interact effectively with Pro customers.
• Ability to meet monthly sales goals and metrics.
• Experience in customer service or sales environments preferred.

Responsibilities

• Deliver exceptional service to Pro customers.
• Drive sales through product knowledge and recommendations.
• Collaborate with team members to support store goals.

Skills

Customer service

Sales

Bilingual communication

Product knowledge

Job description

Base pay range

$21.00/hr - $23.00/hr

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Consumer Services

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