Pro Customer Service/Sales

The Home Depot; Rohnert Park (CA); On-site; USD 27,552 - 30,307; Full time

Job summary

A leading home improvement retailer located in Rohnert Park, California, is seeking dedicated Pro Customer Service/Sales Team members. This role focuses on delivering exceptional service to professional customers, managing orders, and providing tailored product recommendations. Applicants should possess strong customer service skills and a focus on sales goals, along with proactive communication abilities. Opportunities for career development in a collaborative team environment are offered, making it ideal for those passionate about customer satisfaction and sales.

Qualifications

• Experience in customer service and sales environments.
• Ability to build and maintain professional relationships.
• Proficiency in product knowledge and loyalty programs.

Responsibilities

• Deliver exceptional service for professional customers.
• Drive sales by leveraging product knowledge and recommendations.
• Collaborate with team members to maintain a clean and safe environment.

Skills

Customer service skills

Sales proficiency

Bilingual communication

Job description

Pro Customer Service/Sales

Base pay range

$20.00/hr - $22.00/hr

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Attributes

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services