Pro Customer Service/Sales

The Home Depot; City of Poughkeepsie (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

A leading home improvement retailer in Poughkeepsie is seeking members for their Pro Customer Service/Sales Team. The role involves ensuring exceptional service for professional customers, driving sales through product knowledge, and collaborating with team members to manage inventory and promote store initiatives. Candidates should possess strong customer service skills and the ability to build professional relationships. This is a full-time role that focuses on meeting sales goals and delivering tailored recommendations.

Qualifications

• Experience in sales or customer service is beneficial.
• Ability to establish and maintain professional relationships.
• Strong knowledge of products and services offered.

Responsibilities

• Drive sales by leveraging product knowledge.
• Assist customers with efficient order fulfillment.
• Collaborate with the team to maintain a clean environment.
• Maintain a clean, organized, and safe store environment while resolving delivery issues.

Skills

Bilingual communication skills

Sales knowledge

Customer service expertise

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services