Pro Customer Service/Sales

The Home Depot; Dickson City (Lackawanna County); On-site; USD 32,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Lackawanna County is looking for dedicated team members for its Pro Customer Service/Sales Team. This full-time position focuses on delivering exceptional service to professional customers including contractors and commercial clients. Responsibilities include helping customers with orders, leveraging product knowledge to drive sales, and maintaining a clean and organized environment. The ideal candidate excels in communication, teamwork, and sales-oriented tasks. Bilingual skills may be preferred depending on customer needs.

Qualifications

• Exceptional customer service skills.
• Ability to drive sales through product knowledge.
• Bilingual communication skills preferred depending on location.

Responsibilities

• Provide expert recommendations and tailored solutions for Pro customers.
• Meet monthly sales goals and metrics.
• Assist in processing orders and managing deliveries.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services