Pro Customer Service/Sales

The Home Depot; Maple Heights (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

A leading home improvement retailer is looking for a full-time member of the Pro Customer Service/Sales Team in Maple Heights, Ohio. The role involves supporting professional customers, delivering expert product recommendations, and meeting sales targets. The ideal candidate will possess strong customer service skills and the ability to drive sales through effective communication and relationship building. Bilingual skills may be preferred depending on location. Join a collaborative team that values safety and customer satisfaction.

Qualifications

• Experience in customer service, particularly in a retail or sales environment.
• Strong communication and relationship-building abilities.
• Ability to meet sales goals and various performance metrics.

Responsibilities

• Deliver exceptional service and support to Pro customers.
• Drive sales through product recommendations and customer engagement.
• Collaborate with team members to maintain a clean and organized environment.

Skills

Customer service skills

Sales expertise

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services