Pro Customer Service/Sales

The Home Depot; Alpena (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales Team member in Alpena, Michigan. The role focuses on providing exceptional service to professional customers, such as contractors and property owners. Responsibilities include assisting at the Pro Desk, managing deliveries, and leveraging product knowledge to drive sales. Teamwork and meeting sales goals are vital for success in this position. Bilingual skills may be preferred for certain locations.

Qualifications

• Strong product knowledge to assist customers effectively.
• Exceptional customer service skills to build relationships.
• Ability to meet sales goals and contribute to team success.

Responsibilities

• Assist Pro customers at the Pro Desk and manage deliveries.
• Drive sales using product knowledge and loyalty programs.
• Collaborate with team members to maintain a safe environment.

Skills

Product knowledge

Customer service

Sales techniques

Bilingual communication

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services

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