Pro Customer Service/Sales

The Home Depot

Mechanicsburg (Cumberland County)

On-site

USD 35,000 - 50,000

Full time

14 days+

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Job summary

A leading home improvement retailer is seeking individuals for the Pro Customer Service/Sales Team in Mechanicsburg, PA. Ideal candidates will deliver exceptional service to contractors and commercial clients, meeting sales goals and maintaining customer relationships. Collaboration and product knowledge are key to ensuring customer success. Full-time positions available with opportunities for career growth. Strong communication and sales skills are preferred.

Qualifications

Strong communication skills are a must.
Ability to collaborate effectively with team members.
Experience in sales or customer service is preferred.

Responsibilities

Assist Pro customers with order fulfillment and product recommendations.
Meet monthly sales goals and service metrics.
Maintain a clean and organized work environment.

Skills

Bilingual communication

Product knowledge

Sales skills

Customer service

Job description

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Job Description
The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level