Pro Customer Service/Sales

The Home Depot; Trotwood (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

A home improvement retailer seeks a Pro Customer Service Sales Specialist to provide exceptional service to professional clients. The role involves supporting the entire customer journey from sales to delivery while driving sales through product knowledge. Successful candidates will possess strong communication skills and the ability to collaborate effectively with team members to meet sales goals. This full-time position emphasizes maintaining safety and organization within the store environment.

Qualifications

• Experience in customer service and sales environment.
• Ability to build and maintain professional relationships.
• Proficient in handling customer inquiries and resolving issues.

Responsibilities

• Deliver exceptional service for professional customers.
• Drive sales by leveraging product knowledge.
• Support inventory monitoring and execute sales initiatives.

Skills

Bilingual communication skills

Product knowledge

Sales initiatives execution

Job description

Pro Customer Service Sales

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Consumer Services

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