Pro Customer Service/Sales

The Home Depot; Yuma (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking members for its Pro Customer Service/Sales Team in Yuma, Arizona. The role focuses on delivering exceptional service to contractors and commercial clients, assisting with order fulfillment, product recommendations, and ensuring project success. Team members will work towards meeting sales goals while maintaining a clean and organized environment. Proficiency in customer and product knowledge is crucial for effective teamwork. The position offers full-time employment with potential for bilingual communication requirements.

Qualifications

• Proven product knowledge and sales skills to drive customer engagement.
• Ability to manage deliveries and resolve customer-related issues.
• Collaboration skills for teamwork and a safe working environment.

Responsibilities

• Provide outstanding service based on unique project needs.
• Meet monthly sales goals and monitor inventory.
• Support efficient order fulfillment and expert product recommendations.

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services

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