Pro Customer Service/Sales

The Home Depot; Auburn Hills (MI); On-site; USD 40,000 - 52,000; Full time

Job summary

A leading home improvement retailer is seeking a Customer Service/Sales Specialist in Auburn Hills, MI. This role focuses on delivering exceptional service to professional customers, including contractors and property owners. Responsibilities include collaborating with team members, driving sales through product knowledge, and ensuring successful project execution. The ideal candidate will have sales knowledge and the ability to build professional relationships. Join the team to help enhance customer experiences and meet store goals.

Qualifications

• Experience in customer service or sales preferred.
• Ability to build and maintain professional relationships.
• Strong product knowledge to provide tailored recommendations.

Responsibilities

• Deliver exceptional service to professional customers.
• Meet monthly sales goals and drive in-store sales.
• Collaborate with team members to resolve delivery issues.

Skills

Bilingual communications skills

Team collaboration

Sales knowledge

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Industries: Consumer Services

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