Pro Customer Service/Sales

The Home Depot

Lake Wales (FL)

On-site

USD 35,000 - 50,000

Full time

14 days+

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Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative in Lake Wales, FL. This full-time role focuses on delivering exceptional service to professional customers, including contractors and property owners. Responsibilities include managing orders, providing product recommendations, and achieving sales goals. Ideal candidates will have strong customer service skills and product knowledge. Join a collaborative team dedicated to ensuring customer success and maintaining high service standards.

Qualifications

Experience in customer service roles is preferred.
Ability to build and maintain professional relationships with clients.
Proficient in product recommendations and sales techniques.

Responsibilities

Deliver an exceptional experience for professional customers.
Support order fulfillment and manage deliveries.
Collaborate with team members to resolve issues and maintain the environment.

Skills

Bilingual communication skills

Product knowledge

Sales techniques

Customer service

Job description

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Job Description
The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level