Pro Customer Service/Sales

The Home Depot; St. Thomas (ND); On-site; USD 40,000 - 56,000; Full time

Job summary

A leading home improvement retailer is seeking dedicated team members for its Pro Customer Service/Sales Team. The role focuses on delivering exceptional service for professional customers like contractors and property owners. Candidates will be responsible for achieving sales goals, building relationships, and providing tailored recommendations. Successful team members work collaboratively in a dynamic environment to ensure every project is a success. Strong customer service skills, product knowledge, and teamwork are essential for this full-time position.

Qualifications

• Strong customer service skills to support Pro customers.
• Ability to drive sales with detailed product knowledge.
• Talented in teamwork and collaboration for project success.

Responsibilities

• Deliver exceptional service to professional customers.
• Build and maintain relationships with contractors and property owners.
• Achieve monthly sales goals by leveraging loyalty programs.
• Deliver outstanding service to professional customers and build long-term relationships.

Skills

Customer service

Sales

Product knowledge

Collaboration

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services