Pro Customer Service/Sales

The Home Depot; Bridgeport (WV); Sur place; USD 36 000 - 60 000; Plein temps

Résumé du poste

A leading home improvement retailer is seeking a dedicated individual for the Pro Customer Service/Sales Team in Bridgeport, WV. This role involves delivering exceptional service to professional customers such as contractors and property owners. Responsibilities include assisting with order fulfillment, driving sales, and maintaining strong customer relationships. Candidates should have excellent product knowledge and communication skills, with the ability to succeed in a collaborative environment. This is a full-time position aimed at enhancing customer satisfaction and sales success.

Qualifications

• Experience in a customer service or sales environment is preferred.
• Ability to meet monthly sales goals and metrics.
• Strong communication skills for building relationships with customers.

Responsabilités

• Assist Pro customers with order fulfillment and product recommendations.
• Drive sales through product knowledge and tailored recommendations.
• Collaborate with team members to maintain a clean and organized environment.
• Monitor inventory and execute sales initiatives.

Connaissances

Product knowledge

Sales skills

Customer service skills

Bilingual communication skills

Description du poste

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services