Contractor Relations & PRO Services Specialist

Floor & Decor Holdings Inc.; Daytona Beach (FL); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Insurance plans (medical, dental, etc)

Job summary

Floor & Decor Holdings Inc. is seeking a PRO Services liaison to cultivate relationships with professional customers in the flooring contractor space. You will support the PRO desk in-store, manage orders, handle follow-ups, and assist with PRO sign-ups for rewards and credit programs.

The role emphasizes product knowledge, collaboration with store teams, and a strong focus on delivering a world-class PRO experience. Travel to PRO job sites may be required.

Qualifications

• High School diploma or equivalent.
• Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• On occasion, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.
• Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

Skills

Customer service

Bilingual Spanish

CRM (Salesforce)

Communication

Education

High School Diploma

Associate degree

Tools

Salesforce CRM

Job description

Floor & Decor Holdings Inc. is seeking a PRO Services liaison to cultivate relationships with professional customers in the flooring contractor space. You will support the PRO desk in-store, manage orders, handle follow-ups, and assist with PRO sign-ups for rewards and credit programs.

The role emphasizes product knowledge, collaboration with store teams, and a strong focus on delivering a world-class PRO experience. Travel to PRO job sites may be required.