PRO Services & Customer Growth Specialist

Floor & Decor; Everett (WA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

401k match

Employee stock plan

Health insurance

Paid holidays

Paid vacation

Volunteer time off

Job summary

Floor & Decor is seeking a PRO Services Advocate to build relationships with professional customers in the hard surface flooring sector and help grow their business. You will report to the PRO Services Manager and execute PRO priorities, focusing on in-store support and cross-department collaboration.

Responsibilities include managing PRO desk interactions, educating customers about PRO benefits and credits, and driving a world-class PRO shopping experience while maintaining product knowledge

Qualifications

• High School diploma or equivalent. Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.
• Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

Skills

Communication skills

Bilingual in Spanish

CRM experience

Education

High School diploma

Associate degree

Tools

Salesforce

Job description

Floor & Decor is seeking a PRO Services Advocate to build relationships with professional customers in the hard surface flooring sector and help grow their business. You will report to the PRO Services Manager and execute PRO priorities, focusing on in-store support and cross-department collaboration.

Responsibilities include managing PRO desk interactions, educating customers about PRO benefits and credits, and driving a world-class PRO shopping experience while maintaining product knowledge