PRO Contractor Growth & Support Specialist

Floor & Decor Holdings Inc.; Portland (OR); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life

Job summary

Floor & Decor Holdings Inc. is seeking a PRO Services-focused role to build relationships with professional customers in the hard surface flooring contractor space.

You will support PRO priorities, manage in-store calls and orders, and help grow the PRO business by presenting benefits and enrolling customers in the PRO Premier Rewards Program. The ideal candidate has a high school diploma (associates preferred), 1 year in contractor sales, strong communication, and familiarity with Salesforce.

Qualifications

• High School diploma or equivalent. Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.

Skills

Sales experience in contractor sales

Strong written and verbalcommunication

Bilingual in Spanish

Education

High School diploma or equivalent

Associate Degree or higher

Tools

Salesforce / CRM software

Job description

Floor & Decor Holdings Inc. is seeking a PRO Services-focused role to build relationships with professional customers in the hard surface flooring contractor space.

You will support PRO priorities, manage in-store calls and orders, and help grow the PRO business by presenting benefits and enrolling customers in the PRO Premier Rewards Program. The ideal candidate has a high school diploma (associates preferred), 1 year in contractor sales, strong communication, and familiarity with Salesforce.