PRO Services & Contractor Relations Specialist

Floor & Decor Holdings Inc.; Mooresville (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid holidays

Job summary

Floor & Decor Holdings Inc. is seeking a PRO Services representative to strengthen relationships with professional customers in our stores. You will support the PRO desk, manage orders, and educate PRO customers on our programs while collaborating with store teams to grow the PRO business.

In this role you will promote PRO Credit Solutions, explain benefits of the PRO Premier Rewards app, and travel to customer sites when needed to showcase Floor & Decor capabilities.

Qualifications

• High School diploma or equivalent.
• Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.

Skills

Strong written/verbal communication

Salesforce/CRM experience

Bilingual in Spanish (plus others)

Education

High School diploma or equivalent

Associate Degree or higher

Tools

Salesforce

Job description

Floor & Decor Holdings Inc. is seeking a PRO Services representative to strengthen relationships with professional customers in our stores. You will support the PRO desk, manage orders, and educate PRO customers on our programs while collaborating with store teams to grow the PRO business.

In this role you will promote PRO Credit Solutions, explain benefits of the PRO Premier Rewards app, and travel to customer sites when needed to showcase Floor & Decor capabilities.