PRO Services Specialist - Contractor Growth and Support

Floor & Decor; North Fort Myers (FL); On-site; USD 17,161 - 24,442; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Job summary

Floor & Decor in Fort Myers, FL is seeking a PRO Services Associate to build relationships with professional customers in the hard surface flooring contractor space. You will support PRO desk in-store operations, manage orders, educate customers on PRO programs, and promote Floor & Decor’s credit solutions to expand PRO participation.

The role emphasizes excellent customer service, multi-tasking in a fast-paced environment, and frequent collaboration with store teams.

Qualifications

• High School diploma or equivalent.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• On occasion, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.
• Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

Skills

Customer service

Relationship building

Communication skills

Bilingual Spanish

CRM experience

Education

High School diploma or equivalent

Associate degree or higher (plus)

Tools

Salesforce CRM

Job description

Floor & Decor in Fort Myers, FL is seeking a PRO Services Associate to build relationships with professional customers in the hard surface flooring contractor space. You will support PRO desk in-store operations, manage orders, educate customers on PRO programs, and promote Floor & Decor’s credit solutions to expand PRO participation.

The role emphasizes excellent customer service, multi-tasking in a fast-paced environment, and frequent collaboration with store teams.