PRO Services Advisor for Flooring Pros

Floor & Decor Holdings Inc.; Everett (WA); On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

401k with company match

Medical, Dental, Vision insurance

Paid vacation and holidays

Job summary

Floor & Decor is seeking a PRO Services Sales role dedicated to building relationships with PRO customers in the hard surface flooring contractor space. The role reports to the PRO Services Manager and helps align PRO priorities through collaboration with Installation Materials and Design Services to grow the PRO sales organization.

You will execute the PRO Services Blueprint, assist with in-store PRO desk operations, and educate PRO customers on benefits, sign-ups for PRO Premier Rewards, and

Qualifications

• High School diploma or equivalent.
• Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.

Skills

Customer service

Sales

Communication

CRM

Bilingual

Salesforce

Education

High School diploma

Associate degree

Tools

Salesforce

Job description

Floor & Decor is seeking a PRO Services Sales role dedicated to building relationships with PRO customers in the hard surface flooring contractor space. The role reports to the PRO Services Manager and helps align PRO priorities through collaboration with Installation Materials and Design Services to grow the PRO sales organization.

You will execute the PRO Services Blueprint, assist with in-store PRO desk operations, and educate PRO customers on benefits, sign-ups for PRO Premier Rewards, and