PRO Client Growth & Solutions Specialist

Floor & Decor Holdings Inc.; Fort Myers (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee stock purchase plan

Referral program

Health insurance

Paid time off

Holiday pay

Volunteer time off

Job summary

Floor & Decor Holdings Inc. is hiring for a PRO Services-focused role in Fort Myers. You will build relationships with professional customers, support in-store PRO desks, manage orders, and educate customers on programs and credit options.

The position emphasizes strong communication, CRM use, and bilingual capabilities to expand PRO participation. The role is hourly with potential higher starting pay based on experience, and travel is up to 20% in some instances.

Qualifications

• High School diploma or equivalent.
• Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.

Skills

Strong written and verbal comms

Bilingual in Spanish

CRM software experience

Education

High School diploma

Associate degree or higher

Tools

Salesforce / CRM

Job description

Floor & Decor Holdings Inc. is hiring for a PRO Services-focused role in Fort Myers. You will build relationships with professional customers, support in-store PRO desks, manage orders, and educate customers on programs and credit options.

The position emphasizes strong communication, CRM use, and bilingual capabilities to expand PRO participation. The role is hourly with potential higher starting pay based on experience, and travel is up to 20% in some instances.