PRO Services & Contractor Relations Specialist

Floor & Decor Holdings Inc.; Lewis Center (OH); On-site; USD 31,000 - 52,000; Part time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Paid holidays

Paid Volunteer Time Off

Equal Employment Opportunity

Job summary

Floor & Decor Holdings Inc. seeks a PRO Customer Sales Associate to build relationships with professional clients in the flooring contractor space, earning their trust and helping grow the business.

This role focuses on understanding PRO market trends, collaborating with Installation Materials and Design Services, and expanding PRO participation through education on benefits like PRO Premier Credits and rewards apps.

Qualifications

• High School diploma or equivalent. Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Promote PRO Credit Solutions and PRO Premier Rewards Program(s).
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.

Skills

Communication skills

Customer service

Bilingual in Spanish

Education

High School diploma or equivalent

Associate Degree or higher

Tools

Salesforce

Job description

Floor & Decor Holdings Inc. seeks a PRO Customer Sales Associate to build relationships with professional clients in the flooring contractor space, earning their trust and helping grow the business.

This role focuses on understanding PRO market trends, collaborating with Installation Materials and Design Services, and expanding PRO participation through education on benefits like PRO Premier Credits and rewards apps.