Private Club Experience Concierge

discoverylandco; Hobe Sound (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits (

401k Contribution

Paid Time Off and Holidays

Employee meals, referrals, recognition

Professional development and upwardmob

Work-Family Culture

Job summary

Atlantic Fields, located near Hobe Sound, FL, seeks an Experience Coordinator to enhance member and guest experiences within the Club Member Services Department. You will design unique experiences, coordinate arrivals, and collaborate with Sales and Operations to deliver memorable visits.

The role requires strong hospitality background, exceptional communication, and ability to work with multiple departments to personalize service for members and guests.

Qualifications

• Previous experience in hospitality, luxury service, member services, guest relations, events, or a related field strongly preferred.
• Passion for creating exceptional experiences and building meaningful relationships.
• Exceptional communication and interpersonal skills, delivering service to members, guests, and team members.
• Knowledge of and ability to operate computer and communication platforms including Microsoft Office, TEI, Jonas, Club Essentials, Pacesetter App, or similar systems.

Responsibilities

• Provide a safe, inclusive community and supporting culture of well-being where families can enjoy traditions and interests.
• Coordinate arrivals/departures, accommodations, transportation, reservations, and activities for members, guests, and visitors.
• Meet members/guests on arrival and departure to create a welcoming environment.
• Monitor and answer all member inquiries via club email, phone, and messaging functions.
• Work closely with all departments to ensure seamless service during requests.
• Create and update written communication and visual guides including calendars, amenity lists, staff listings, bios, and photos.
• Partner with the Sales Team to create welcoming visits that showcase the Atlantic Fields lifestyle and hospitality.
• Coordinate with Residential Services on booking and management of on-site overnight rentals.
• Maintain club activity calendar.
• Create and update list of trusted local vendors, stores, and services to recommend to members/guests.
• Other duties as assigned.

Skills

Hospitality experience

Guest relations

Communication skills

Professional relationships

Technology platforms

Tools

Microsoft Office

TEI

Jonas

Club Essentials

Pacesetter App

Job description

Atlantic Fields, located near Hobe Sound, FL, seeks an Experience Coordinator to enhance member and guest experiences within the Club Member Services Department. You will design unique experiences, coordinate arrivals, and collaborate with Sales and Operations to deliver memorable visits.

The role requires strong hospitality background, exceptional communication, and ability to work with multiple departments to personalize service for members and guests.