Luxury Member Experience Concierge

Atlantic Fields Club; Hobe Sound (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

401k

PTO & holidays

Employee meals

Referral incentives

Professional development

Work-family culture

Job summary

Atlantic Fields is seeking an Experience Coordinator to join the Club Member Services Department at a location outside Hobe Sound, FL. You will create memorable experiences for prospects and members, coordinating with Sales and Operations to deliver personalized stays.

Responsibilities include welcoming guests, coordinating arrivals/departures, managing inquiries, and collaborating with departments to ensure seamless service. The role emphasizes hospitality, teamwork, and attention to detail.

Qualifications

• Experience in hospitality, luxury service, or guest relations preferred.
• Strong communication and interpersonal skills.
• Ability to operate Microsoft Office, TEI, Jonas, Club Essentials, Pacesetter App, or similar systems.
• English proficiency; additional languages preferred.

Responsibilities

• Coordinate arrivals/departures, accommodations, transportation, reservations, and activities for members and guests.
• Meet members upon arrival and departure to create a welcoming environment.
• Monitor and respond to member inquiries via club email, phone, and messaging functions.
• Work with Sales and Operations to plan and execute club events and experiences.
• Maintain the club activity calendar and personalize guest experiences.
• Create and update lists of trusted local vendors and services for member recommendations.

Skills

Hospitality experience

Guest relations

Event coordination

Communication skills

Tech proficiency

Tools

Microsoft Office

TEI

Jonas

Club Essentials

Pacesetter App

Job description

Atlantic Fields is seeking an Experience Coordinator to join the Club Member Services Department at a location outside Hobe Sound, FL. You will create memorable experiences for prospects and members, coordinating with Sales and Operations to deliver personalized stays.

Responsibilities include welcoming guests, coordinating arrivals/departures, managing inquiries, and collaborating with departments to ensure seamless service. The role emphasizes hospitality, teamwork, and attention to detail.