Private Banking Client Experience Associate

PNC; Indianapolis (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

PNC in Indianapolis, IN is seeking a Client Service Associate to build long-term client relationships and deliver high-quality service on transactions and inquiries. You will act as a primary contact for clients and collaborate with client teams to ensure smooth servicing.

In this role you will promote digital tools for self-service, support onboarding, and coordinate with internal partners while adhering to risk and governance standards. This position is in-office in Indianapolis.

Qualifications

• Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Develops and maintains long term client relationships. Actively manages client expectations to ensure maximum satisfaction with products and service.
• Provides exceptional client service and flawless execution on client requests, inquiries and transactions such as money movement, demographic update, beneficiary administration, security transfers, credit transactions, and research requests.
• Identifies opportunities for use of digital tools to offer self-service solutions successfully. Serves as a point of contact for clients, client teams or service partners and escalates client implementation and servicing issues as necessary to senior leadership.
• Communicates with internal partners to identify potential issues, working collectively to solve problems and track open issues to resolution. Learns and understands existing and upcoming technologies to support client consultation and requests.
• Proactively works to determine service improvements and solicit client input and feedback to drive client satisfaction.

Skills

Accuracy

Attention to Detail

Customer Service

Communications

Problem Solving

Time Management

Sales Support

Risk Awareness

Education

Bachelors

Job description

PNC in Indianapolis, IN is seeking a Client Service Associate to build long-term client relationships and deliver high-quality service on transactions and inquiries. You will act as a primary contact for clients and collaborate with client teams to ensure smooth servicing.

In this role you will promote digital tools for self-service, support onboarding, and coordinate with internal partners while adhering to risk and governance standards. This position is in-office in Indianapolis.