Client Experience Pro: Banking & Loyalty Advocate

PNC; New Albany (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

401(k) with PNC match

Job summary

PNC is seeking a Client Experience Associate in New Albany, IN. Based in-office, you will support multiple branches and engage customers in the lobby to educate them on banking options and services.

You will identify opportunities during conversations and refer clients to branch staff to enhance loyalty and wallet share. Role emphasizes accurate branch operations, customer-first mindset, and compliance with policies.

Qualifications

• Knowledge of customer service principles and banking products.
• Ability to communicate clearly and build customer relationships.
• Understanding of risk and compliance frameworks in banking processes.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through conversations with customers and makes referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Applies product and procedural knowledge to solve customer's problems.
• Ensures teller and branch operations are completed accurately.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in New Albany, IN. Based in-office, you will support multiple branches and engage customers in the lobby to educate them on banking options and services.

You will identify opportunities during conversations and refer clients to branch staff to enhance loyalty and wallet share. Role emphasizes accurate branch operations, customer-first mindset, and compliance with policies.