Client Experience Pro: Banking & Loyalty Builder

PNC; Beech Grove (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with match

Paid holidays

Vacation days

Employee discounts

Job summary

PNC is seeking a Client Experience Associate in Indianapolis, IN to deliver an exceptional customer experience and grow wallet share. You will guide customers through banking options, educate on digital tools, and refer opportunities to branch staff as appropriate.

You will participate in lobby engagements, support sales conversations, and help maintain efficient teller and branch operations while upholding policy and risk controls.

Qualifications

• Experience in retail banking or customer-facing roles.
• Ability to identify opportunities and educate customers on options.
• Knowledge of banking products and digital tools helpful.

Responsibilities

• Deliver a differentiated customer experience to improve financial wellbeing.
• Educate customers on alternatives and refer to branch staff when needed.
• Support proactive sales through lobby engagement and outbound interactions.
• Maintain accurate branch operations and apply policies with sound judgment.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Indianapolis, IN to deliver an exceptional customer experience and grow wallet share. You will guide customers through banking options, educate on digital tools, and refer opportunities to branch staff as appropriate.

You will participate in lobby engagements, support sales conversations, and help maintain efficient teller and branch operations while upholding policy and risk controls.