Banking Client Experience Specialist

PNC; Indianapolis (IN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

401(k) with match

Paid holidays

Job summary

PNC is seeking a Client Experience Associate in Indianapolis, IN to deliver exceptional customer service and deepen banking relationships. The role emphasizes engaging customers in the lobby, educating them on digital tools, and guiding them to appropriate PNC solutions.

Base responsibilities include solving problems with product knowledge, maintaining branch operations, and contributing to loyalty through proactive sales and referrals.

Qualifications

• Typically <1 year of related experience.
• No Degree required.
• Ability to learn banking products and services.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through conversations with customers and refers to branch staff as appropriate.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
• Supports proactive sales conversations through a defined sales process to elevate client loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Indianapolis, IN to deliver exceptional customer service and deepen banking relationships. The role emphasizes engaging customers in the lobby, educating them on digital tools, and guiding them to appropriate PNC solutions.

Base responsibilities include solving problems with product knowledge, maintaining branch operations, and contributing to loyalty through proactive sales and referrals.