Client Experience Pro – Retail Banking

PNC; Shadeland (IN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental/Vision

Life insurance

Disability

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Back-up child/elder care

Educational assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. in Indianapolis, IN is seeking a Client Experience Associate to deliver a personalized banking experience, educate customers, and identify opportunities to help customers meet their financial goals while strengthening loyalty.

Based in-office, you will engage customers in the lobby, process a variety of interactions, and work with branch staff to provide solutions using digital tools. No degree required; typically less than one year of related experience.

Qualifications

• Role typically does not require a university degree; related experience may be considered.
• Less than 1 year of related experience is common.
• No specific certifications required.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates on banking options.
• Identifies opportunities to refer customers to branch staff and follows up.
• Supports proactive sales conversations through lobby engagement and digital tools.
• Maintains accurate branch operations and adheres to all policies.

Skills

Customer service

Banking knowledge

Communication skills

Proactive selling

Digital tools familiarity

Fraud awareness

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Indianapolis, IN is seeking a Client Experience Associate to deliver a personalized banking experience, educate customers, and identify opportunities to help customers meet their financial goals while strengthening loyalty.

Based in-office, you will engage customers in the lobby, process a variety of interactions, and work with branch staff to provide solutions using digital tools. No degree required; typically less than one year of related experience.