Banking Client Experience Specialist

PNC Financial Services Group, Inc.; Bloomington (IL); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Pension and stock purchase plans

Life insurance

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Bloomington, IL. In this in-office role, you will deliver personalized customer experiences, educate clients on products, and guide them toward digital solutions to enhance their financial wellbeing.

You will engage with customers in the lobby, identify opportunities, and refer to branch staff as needed. The position emphasizes service-to-sales, loyalty growth, and strong adherence to policies while supporting daily

Qualifications

• Experience in customer-facing banking environments preferred.
• Ability to identify opportunities and refer to branch staff.
• Strong interpersonal and communication skills required.

Responsibilities

• Deliver a customer-centric experience to improve financial wellbeing.
• Educate customers on products and digital tools.
• Identify opportunities and refer to branch staff as appropriate.
• Support lobby engagement and promote PNC products.
• Ensure accurate processing of transactions and adherence to policies.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Bloomington, IL. In this in-office role, you will deliver personalized customer experiences, educate clients on products, and guide them toward digital solutions to enhance their financial wellbeing.

You will engage with customers in the lobby, identify opportunities, and refer to branch staff as needed. The position emphasizes service-to-sales, loyalty growth, and strong adherence to policies while supporting daily