Retail Banking Client Experience Specialist

PNC Financial Services Group, Inc.; Indianapolis (IN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

401(k) with PNC match

Educational assistance

Wellness program

Paid time off and holidays

Job summary

PNC Financial Services Group, Inc. in Indianapolis, IN seeks a Client Experience Associate to deliver a unique customer experience, educate customers on banking options, and identify opportunities to grow wallet share through proactive conversations and referrals.

Based in-office, you will support lobby engagements and daily branch operations while upholding policies and risk controls. Experience in customer service and banking is preferred; no sponsorship for visas or STEM OPT is provided.

Qualifications

• Customer-focused approach with a willingness to learn banking products.
• Ability to build loyalty through personalized service and referrals.
• Comfort with using banking technology and branch processes.

Responsibilities

• Deliver a unique customer experience and improve financial wellbeing.
• Educate customers on banking options and refer opportunities to branch staff.
• Engage customers in the lobby and support daily branch operations.
• Support proactive sales conversations through a defined process.
• Maintain policy compliance and sound judgment in transactions.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Proactive Sales

Effective Communications

Identifying Opportunities

Leveraging Technology

Managing Multiple Priorities

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Indianapolis, IN seeks a Client Experience Associate to deliver a unique customer experience, educate customers on banking options, and identify opportunities to grow wallet share through proactive conversations and referrals.

Based in-office, you will support lobby engagements and daily branch operations while upholding policies and risk controls. Experience in customer service and banking is preferred; no sponsorship for visas or STEM OPT is provided.