Printer Field Service Tech I — On-Site Support

Canon Virginia, Inc; Norcross (GA); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Transportation allowance

Competitive compensation

Job summary

Canon U.S.A., Inc. is seeking a Field Service Technician to deliver on-site maintenance and support for Canon-supported products. The role emphasizes customer-facing service with adherence to Service and Parts Standards across travel, shop, and field environments.

You will report trends, perform timely field maintenance, and maintain accurate service documentation while upholding safety and security requirements. A 50 lb lift capacity and travel readiness are required.

Qualifications

• Must hold a High School diploma or equivalent experience.
• Basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

Skills

Customer service

Communication skills

Ability to travel

Physical stamina

Education

High School diploma or equivalent experience

Job description

Canon U.S.A., Inc. is seeking a Field Service Technician to deliver on-site maintenance and support for Canon-supported products. The role emphasizes customer-facing service with adherence to Service and Parts Standards across travel, shop, and field environments.

You will report trends, perform timely field maintenance, and maintain accurate service documentation while upholding safety and security requirements. A 50 lb lift capacity and travel readiness are required.