Field Service Technician I — On-Site & Field Support

Canon USA; Roseland (NJ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Referral bonus

Employee discounts

Dress for Your Day

Volunteer opportunities

Canon swag

Job summary

Canon USA is seeking a dedicated Field Service Technician to support customers with on-site maintenance and serviceability analysis. You will report trends, keep accurate records, and ensure equipment performance aligns with branch targets.

This role requires travel, lifting up to 50 pounds, and successful completion of the PDIF training. You will engage with customers to deliver efficient service, maintain technical documentation, and uphold Canon's high service standards across field, shop,

Qualifications

• Hold a High School diploma or equivalent experience required.
• Possess a basic understanding of Internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver’s license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

Skills

Field service

Customer communication

Travel readiness

Lift 50 lbs

High School diploma

Education

High School Diploma

Job description

Canon USA is seeking a dedicated Field Service Technician to support customers with on-site maintenance and serviceability analysis. You will report trends, keep accurate records, and ensure equipment performance aligns with branch targets.

This role requires travel, lifting up to 50 pounds, and successful completion of the PDIF training. You will engage with customers to deliver efficient service, maintain technical documentation, and uphold Canon's high service standards across field, shop,