Print Account & Customer Success Coordinator

International Paper; Greensboro (NC); On-site; USD 48,000 - 64,000; Full time

Job summary

International Paper in Greensboro, NC seeks a Customer Account Coordinator to respond to inquiries, receive and process customer orders for offset printing, ensure artwork files and job specifications are accurate, and enter orders into SAP (Kiwi). You will coordinate project timelines with production and shipping, and communicate status and delivery updates to customers.

This role supports sales with administrative and customer support, provides quotes, reviews estimates and pricing, and

Qualifications

• Respond to customer enquiries.
• Receive and process orders for offset printing and related services.
• Ensure artwork files and job specifications are accurate.
• Enter orders into SAP (Kiwi).
• Coordinate project timelines with production and shipping.
• Communicate production status, schedule changes, and delivery updates to customers.
• Generate work orders and production documentation.
• Assist customers with product selection, paper choices, and printing methods.
• Provide quotes and review estimates and pricing information.
• Resolve customer concerns, quality issues, and delivery challenges professionally and promptly.
• Monitor project progress to ensure deadlines, quality standards, and customer expectations are met.
• Maintain accurate customer records and job files.
• Support sales by providing administrative and customer support.
• Identify opportunities for additional products and services.
• Ensure compliance with company quality, safety, and operational procedures.
• Performs general administrative tasks and other tasks as assigned.

Responsibilities

• Respond to internal and external customer enquiries.
• Receive and process orders for offset printing and related services.
• Ensure artwork files and job specifications are accurate and complete.
• Enter orders into SAP (Kiwi).
• Coordinate project timelines with production and shipping departments.
• Communicate production status, schedule changes, and delivery updates to customers.
• Generate work orders and production documentation.
• Assist customers with product selection, paper choices, and printing methods.
• Provide quotes and review estimates and pricing information.
• Resolve customer concerns, quality issues, and delivery challenges professionally and promptly.
• Monitor project progress to ensure deadlines, quality standards, and customer expectations are met.
• Maintain accurate customer records and job files.
• Support sales by providing administrative and customer support.
• Identify opportunities for additional products and services.
• Ensure compliance with company quality, safety, and operational procedures.
• Performs general administrative tasks and other tasks as assigned.

Skills

Customer service

Verbal and written communication

Organizational skills

Ability to manage multiple projects in

Education

High school diploma or GED

Tools

SAP (Kiwi)

Job description

International Paper in Greensboro, NC seeks a Customer Account Coordinator to respond to inquiries, receive and process customer orders for offset printing, ensure artwork files and job specifications are accurate, and enter orders into SAP (Kiwi). You will coordinate project timelines with production and shipping, and communicate status and delivery updates to customers.

This role supports sales with administrative and customer support, provides quotes, reviews estimates and pricing, and