Client Accounts & Operations Coordinator

International Paper; West Deptford Township (NJ); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental

Life insurance

Flexible Spending Accounts

Short-term Disability

Long-term Disability

401(k)

Paid Time Off

Tuition Reimbursement

Student Loan Repayment Assistance

Home insurance

Auto insurance

Vision insurance

Pet insurance

Job summary

International Paper seeks a Customer Account Coordinator in Thorofare, NJ. This salaried role supports Sales and Customer teams, manages orders, and coordinates with operations to ensure on-time deliveries.

You will maintain accuracy across systems including entry, pricing, and billing, while addressing customer feedback and complaints. Develop client relationships to influence production planning and service strategies, collaborate with vendors for raw materials, and manage inventory and

Qualifications

• 2-5 years of customer service experience, preferably industry specific.
• Bachelor’s degree preferred.
• Proficiency in MS Office; SAP/Kiwi/HRMS a plus.
• Excellent problem solving skills.
• Ability to adapt to fluctuations in business cycles due to seasonality.

Responsibilities

• Initial point of contact for Sales and Customer. Must also be able to effectively communicate across multiple levels of the organization including production, management, accounting, shipping, and design.
• Developing strong client relationships that provide significant input to production planning and service strategies.
• Working with operations and utilizing the scheduling system to achieve on-time deliveries
• Order Management functions including: estimating, communicating timelines, order entry, follow up, tracking and billing accurately. Responsible for communicating order status.
• High degree of accuracy across many systems. This includes order entry, purchase requisition, estimating, maintaining price adjustment files.
• Initiating entry of customer complaints into the customer feedback system and follow up as needed to assist in providing timely resolution to customer.
• Inventory management with regard to warehouse replenishment orders, analysis of min/max levels, making suggestions for adjustment due to seasonality. Communicating aging inventory and assisting in reconciliation of aged product.
• Vendor management and coordination of raw materials to support delivery timelines.

Skills

Problem solving

Multitasking

Communication across levels

Maths / estimating

Customer service

Education

Bachelor's degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

HRMS

Kiwi

SAP

Job description

International Paper seeks a Customer Account Coordinator in Thorofare, NJ. This salaried role supports Sales and Customer teams, manages orders, and coordinates with operations to ensure on-time deliveries.

You will maintain accuracy across systems including entry, pricing, and billing, while addressing customer feedback and complaints. Develop client relationships to influence production planning and service strategies, collaborate with vendors for raw materials, and manage inventory and