Customer Success & Operations Coordinator

International Paper; Sanger (CA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Education & Development (Tuition Reimb

Student Loan Repayment Assistance

Voluntary benefits including home,auto

Job summary

International Paper in Sanger, CA is hiring a Customer Account Coordinator to be the primary contact for customers and ensure a world‑class experience. You will convert orders to production, manage materials, and communicate status and changes to customers.

The role requires 3 years of industry experience or higher education, with strong MS Office skills and a proven ability to multitask under pressure. Benefits include a comprehensive package and opportunities for development.

Qualifications

• 3 years of industry experience with a high school diploma/GED or an undergraduate degree
• Proficient in Microsoft Office, especially Excel and Word
• Outstanding communication skills, written and verbal
• Customer focus, decision-making, attention to detail
• Integrity, perseverance, composure and teamwork
• Ability to multi‑task and work under pressure

Responsibilities

• Act as the primary point of contact to customers and ensure a world-class customer experience
• Meet or exceed customer expectations and business objectives
• Convert customer orders to manufacturing production orders and manage materials
• Communicate with internal and external customers regarding order status and changes
• Monitor and manage customer inventory and address discrepancies
• Provide data reporting on orders, sales, and inventory to management and customers

Skills

Customer focus

Attention to detail

Integrity and trust

Multitasking

Team orientated

Relationship building

Problem solving

Under pressure

Education

High school diploma/GED or undergraduate degree

Tools

Microsoft Excel

Microsoft Word

Job description

International Paper in Sanger, CA is hiring a Customer Account Coordinator to be the primary contact for customers and ensure a world‑class experience. You will convert orders to production, manage materials, and communicate status and changes to customers.

The role requires 3 years of industry experience or higher education, with strong MS Office skills and a proven ability to multitask under pressure. Benefits include a comprehensive package and opportunities for development.