Manufacturing Customer & Order Coordinator

International Paper; Saint Joseph (MO); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Flexible Spending Accounts

Short-term Disability

Long-term Disability

401(k)

Paid Time Off

Tuition Reimbursement

Student Loan Repayment Assistance

Home insurance

Auto insurance

Vision insurance

Pet insurance

Job summary

International Paper in Saint Joseph, MO is seeking a Customer Account Coordinator to manage orders, assist Sales and Manufacturing, and ensure on-time deliveries for multiple small to mid-size accounts.

You will communicate with customers regarding orders, quotes, and changes; enter and track orders; and maintain customer data while collaborating with production teams to meet schedules.

Qualifications

• High school diploma or GED required.
• Five years of customer relations experience; preferably 1+ years industry specific customer relations experience.
• Preferred experience working in a manufacturing environment.
• Preferred computer data-entry experience.
• Experience with the KIWI system or similar ERP would be beneficial.

Responsibilities

• Communicate with customers, estimate and enter orders, and support Sales, Manufacturing and shipping operations.
• Take customer orders directly from customers or account managers.
• Place orders timely for materials and supplies used in production.
• Notify customers about order status, quotes, changes and confirmations; handle complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Collaborate with production staff to achieve on-time deliveries using the KIWI system.

Skills

Manufacturing experience

Data entry experience

Corrugated industry knowledge

Action Oriented

Resilient

Customer Focus

Instills Trust

Education

High school diploma or GED

Tools

KIWI system

Job description

International Paper in Saint Joseph, MO is seeking a Customer Account Coordinator to manage orders, assist Sales and Manufacturing, and ensure on-time deliveries for multiple small to mid-size accounts.

You will communicate with customers regarding orders, quotes, and changes; enter and track orders; and maintain customer data while collaborating with production teams to meet schedules.